z
z
z Search
z

Search

    z

    FREQUENTLY ASKED QUESTIONS

    RETURNS AND SHIPPING

    What is your return policy? 

    We’re happy to offer a 30 day return policy/satisfaction guarantee. If, for whatever reason you aren’t happy, we’re happy to exchange or refund your purchase. Please ship back your unused blanket in the original packaging.Allow 2 weeks for the refund to appear in your account.

     

    To return an item, please email hello@ecuadane.com with your order number and what items you’re returning.

     

    Unfortunately, we cannot cover return shipping on international returns at this time.

    Can I exchange my blanket for a different one? 

    Absolutely!

     

    We want you to be 100% happy with your blanket, so we offer free exchanges ofunused blankets in the original packaging within 30 days of purchase. 

     

    To exchange an item, please emailhello@ecuadane.com with:

    -The order number,

    -What item you’re exchanging

    -What new item you would like.

     

    Your new blanket will ship out once your original purchased is sent back.

     

    Sorry, we cannot cover exchange shipping on international returns at this time. 

    What shipping options do you offer? 

    US:

    We offer free ground shipping on all orders to all US states. Expedited shipping through USPS is available at an additional cost and is calculated at checkout. 

     

    International:

    We ship internationally to most countries. Shipping times and rates vary and will display at checkout. VAT feesmayapply for certain countries. We don’t currently offer expedited shipping for international orders. 

    What do you do with returned blankets? 

    We donate all returned blankets that are in excellent condition to local homeless shelters in New York City.

    PRODUCTS

    What is the lifetime guarantee?

    We take pride in the quality of our products, and we back it up with our Lifetime Guarantee. If there are ever any issues with the quality of the blanket due toits craftsmanship, we will replace your blanket. This does not include normal wear and tear. 

    Ifyou have any problems, email us at hello@ecuadane.com with details and your proof of purchase (order number or email) and we'lldo our best to help you out. 

    How do I wash my blanket?

    Care instructions:

     

    -Wash by hand or machine wash on gentle cycle with a mild detergent

    -Tumble-dry at low temperatures or air dry.

    -Note: New blankets tend to shed. After a couple of washes that will subside. Give the blanket a brush after prolonged use and/or after washing.

    Where are the blankets made?

    We work with a family of highly skilled artisans in the Andes Mountains in Ecuador who carefully craft our blankets.

    Are your blankets made from recycled material?

    Our blankets are made with 100% modacrylic material with recycled content. We are committed to improving our sourcing of environmentally responsible materials.Our goal is to use 100% recycled fiber by 2025. 

    General

    Contact Information

    Have a question? Give us a call or shoot us an email. We are here to help!

    hello@ecuadane.com

     

    Do you offer custom blankets?

    Yes we do! Interested in custom blankets for your hotel, company or event?

     

    Send a note to hello@ecuadane.com with your quantity and timeline. The minimum order for custom blankets is 100 blankets.

    Do you have an affiliate program?

    We have a wonderful affiliate program for people who love Ecuadane and want to share it with their community. You can learn more about the affiliate program here.

    Do you offer wholesale?

    We offer wholesale all over the world. If you are interested in becoming a retailer, please visit our wholesale page here to learn more and fill out the form to get more information.

    Do you offer bulk orders for corporate gifting?

    Yes, we provide discounts for bulk orders!

     

    Please contact hello@ecuadane.comand tell us what you are looking for!  

    STILL HAVE QUESTIONS?

    914-358-4787

    email: hello@ecuadane.com