SHIPPING AND RETURNS

ANNIVERSARY SALE ITEMS ARE FINAL SALE. NO REFUNDS OR RETURNS.

We’re happy to offer a 30 day return policy/satisfaction guarantee. If, for whatever reason you aren’t happy, we’re happy to exchange or refund any full priced item or those purchased with up to 25% discount. All items over 25% discount are final sale.

To return an item, please complete our Customer Return Request Form. Please ship back your unused blanket in the original packaging. All returns must be postmarked within 60 days of the purchase date. Allow 2 weeks for the refund to appear in your account. Sorry, we cannot cover return shipping on international returns at this time. 

Absolutely!

 

We want you to be 100% happy with your blanket, so we offer free exchanges of unused blankets in the original packaging within 30 days of purchase.

 

To exchange an item, please email hello@ecuadane.com with:

-The order number,

-What item you’re exchanging

-What new item you would like.

 

Your new blanket will ship out once your original purchased is sent back.

 

Sorry, we cannot cover exchange shipping on international returns at this time.

US:

We offer free ground shipping on all orders to all US states. Expedited shipping through USPS is available at an additional cost and is calculated at checkout.

 

International:

We ship internationally to most countries. Shipping times and rates vary and will display at checkout. VAT fees may apply for certain countries. We don’t currently offer expedited shipping for international orders.

PRODUCTS

We take pride in the quality of our products, and we back it up with our Lifetime Guarantee. If there are ever any issues with the quality of the blanket due to its craftsmanship, we will replace your blanket. This does not include normal wear and tear. You can learn more about our warranty here.

 

If you have any problems, email us at hello@ecuadane.com with details and your proof of purchase (order number or email) and we'll do our best to help you out.

Care instructions:

-Wash by hand or machine wash on gentle cycle with a mild detergent

-Tumble-dry at low temperatures or air dry.

-Note: New blankets can shed. After a couple of washes that will subside. Give the blanket a brush after prolonged use and/or after washing.

We work with a family of highly skilled artisans in the Andes Mountains in Ecuador who carefully craft our blankets.

Our blankets are made with 100% modacrylic material with recycled content. We are committed to improving our sourcing of environmentally responsible materials. Our goal is to use 100% recycled fiber by 2025.

 

 

GENERAL

Have a question? Give us a call or shoot us an email. We are here to help!

hello@ecuadane.com

At this time we do not have an affiliate program, but we are in the process of building a for people who love Ecuadane and want to share it with their community. 

We offer wholesale all over the world. If you are interested in becoming a retailer, please visit our wholesale page here to learn more and fill out the form to get more information.

Yes, we provide discounts for bulk orders!

 

Please contact hello@ecuadane.com and tell us what you are looking for!