I love the softness and appearance of this blanket - my second Ecuadane in the past 6 months. However, this one continues to shed a lot of its surface fibers. I find little balls of fiber everywhere in the bed and on the floor, including some that get up around my face during the night. My first one hardly sheds anything at all. Annoying characteristic of this blanket and seemingly not changing much as I have used it every night since I received it.
Hi Doug! Thank you for your second Ecuadane blanket order! I am sorry that this one is shedding much more than the first. Our blankets are finished by being brushed 6 times to give them the ultra-soft feeling. This can cause a bit of shedding when you first get it. We recommend washing the blanket on gentle cycle with a mild detergent and tumble-dry at low temperatures or air dry and the shedding should subside! Another thing you can do is brush it with a nylon brush. Thank you!
From the quality of the blanket to the kind, warm, high-touch, direct customer service, I give Ecuadane 10 stars out of 5. My mother-in-law gifted me one of their blankets a couple years ago, and it has been on some big journeys with me (in all weather conditions) and has maintained its beauty and quality every step of the way. I purchased a blanket for a dear sister, knowing this would wrap her in the essence of love that the whole company and products exude. You can feel the many human hands and hearts who have infused their love into these blankets. It is truly a gift of love. Thank you.
Responded in a correct fashion...
USPS in all the chaos of the holidays seemed to misplace our package, apparently stuck in New Jersey. While our blanked took over a month to get here, I’m leaving a five star review for the attentive customer service given by a real person who takes true pride in her business. This is a company that other US businesses should strive to emulate. By the time our blanket showed up, I was far from disgruntled. I was impressed. Thank you.