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    Frequently Asked Questions

    Products

    Our products are not dietary supplements, however, because of all the balanced nutrients and plant-protein, they may help improve your overall diet! Every BODY is different, and everyone requires a different amount of food and nutrients, so please consult with a professional for more information on diet/weight-loss programs. 

    Our products have a long shelf life, but they do all each include expiry dates. Please make sure to read what the expiry date is on each package, and enjoy before that! 

    All of our packaging is 100% recyclable. The mailers/shipping packaging is also 100% compostable – being environmentally friendly and sustainable is a top priority for us. 

    Absolutely! There are no ingredients that would be harmful to either. However, if you are concerned, you may want to consult with your health care professional. 

    Returns/Shipping

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    We’re happy to offer a 30 day return policy/satisfaction guarantee. If, for whatever reason you aren’t happy, we’re happy to exchange or refund your purchase. Please allow 2 weeks for the refund to appear in your account.

    To return an item, please email ask@ecuadane.com with your order number and what items you’re returning. 

    Sorry, we cannot cover return shipping on international returns at this time.

    Absolutely! We want you to be 100% happy with your blanket, so we offer free exchanges of un-used blankets within 30 days of purchase. 

    We cannot cover exchange shipping on international returns at this time.

     

    General

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