FREE SHIPPING ON ALL ORDERS

FAQs

SHOPPING / ORDERING

 

Can I change or cancel my order?

If you want to change or cancel your order contact our customer service representatives at ecaudane@gmail.com. We want to accommodate all of customers needs but please keep in mind we cannot make any changes to your order once we have begun the fulfillment process.

 

What happens if an item in my order is unavailable?

If an item in your order is unavailable you will be contacted and given the option to wait for the item to be restocked or to receive a refund within 2 business days of placing the order.

 

How do I know if my order was received?

Once we have received you will receive a detailed confirmation email.

 

How long until my order ships?

We try processes as soon possible but keep in mind it may take up to 48 hours.

 

How do I know my order has shipped?

When your order ships, you will receive an email confirmation with a tracking number.

 

Can I place an order over the phone?

If you would like to place an order over the phone, you can give us a call at

800-279-1455

 

The item I want to purchase is out of stock?

If the item you are interested in is out of stock make sure to sign up for our newsletter to receive an update when the item is back in stock.

 

How long will my order take to arrive?

For an estimate of shipping times, please reference the times below:
Standard: 5-7 business days
3-Day: 3-4 business days
2-Day:  2-3 business days
Overnight: 1-2 business days

 

 

SHIPPING

 

Can orders be shipped to foreign countries?

Yes, we provide free ground international shipping. Please keep in mind that we do not cover duties and taxes fees.

 

How can I track my order?

You can track your package by locating your tracking number in the delivery confirmation email or by logging into your account. You can then go on www.USPS.com and place the tracking number in the track a shipment box. After receiving your delivery confirmation email please allow a few hours for the delivery service website to update.

 

My package has not arrived?

You can view the status of your package by retrieving your tracking number from your shipment confirmation email or by logging into your account.

 

 

Do you ship to a P.O Box?

Yes, we ship to a P.O Box, be aware that rush shipments and large parcel cannot be shipped to a P.O Box.

 

RETURN

 

What is your return policy?

We accept all returns within 30. Keep in mind it may take up to 10 days for your return to be processed. You will be notified through email when the refund has been processed.

 

How can I make an exchange?

Sorry, we are unable to process exchanges. If you wish to make an exchange please return the original item and place a new order.

 

PAYMENTS

 

How can I pay for my order?

We accept payments from all major credit/debit cards such as Visa, MasterCard, American Express, Discover and JCB. You can also complete your purchase using Apple Pay, PayPal and Amazon payments. We currently do not accept Bill Me Later, C.O.D or checks.

 

Can I use multiple credit cards to complete my purchase?

Currently we only accept one form of payment.

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