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People meet and sweet music ensues, or so the saying goes. In our case, it became more than that. After visiting the village of Otavalo in Ecuador where our
three daughters and we were spellbound by the delectable textiles made by the local Otavaleños we decided to found our company Ecuadane. The name
symbolizes our Ecuadorian (Catalina) and Danish (Nicolai) backgrounds.

Shopping / Ordering


If you want to change or cancel your order contact our customer service representatives at ecaudane@gmail.com. We want to accommodate all of customers needs but please keep in mind we cannot make any changes to your order once we have begun the fulfillment process.

If an item in your order is unavailable you will be contacted and given the option to wait for the item to be restocked or to receive a refund within 2 business days of placing the order.

Once we have received you will receive a detailed confirmation email.

We try processes as soon possible but keep in mind it may take up to 48 hours.

When your order ships, you will receive an email confirmation with a tracking number.

If you would like to place an order over the phone, you can give us a call at

800-279-1455

If the item you are interested in is out of stock make sure to sign up for our newsletter to receive an update when the item is back in stock.

For an estimate of shipping times, please reference the times below:
Standard: 5-7 business days
3-Day: 3-4 business days
2-Day:  2-3 business days
Overnight: 1-2 business days

If you select the "regular delivery without insurance" box before checking out, you agree that Ecuadane is not responsible to replace any lost or stolen goods.

If you select the $3 "insurance option" box before checking out, you ensure that Ecuadane will give you a replacement of the product(s) you purchased if they are lost or stolen. We generally recommend getting insurance during major gift-giving holiday seasons. 

If you select the $4 "signature at delivery" box before checking out, you agree to sign for the package in order for the delivery to be complete. 

Shipping


Yes, we do provide international shipments. Please keep in mind that we do not cover duties, tax fees, or shipping costs. 

You can track your package by locating your tracking number in the delivery confirmation email or by logging into your account. You can then go on www.USPS.com and place the tracking number in the track a shipment box. After receiving your delivery confirmation email please allow a few hours for the delivery service website to update.

You can view the status of your package by retrieving your tracking number from your shipment confirmation email or by logging into your account.

Yes, we ship to a P.O Box, be aware that rush shipments and large parcel cannot be shipped to a P.O Box.

Return


We accept all returns within 30. Keep in mind it may take up to 10 days for your return to be processed. You will be notified through email when the refund has been processed.

Sorry, we are unable to process exchanges. If you wish to make an exchange please return the original item and place a new order.

Payments


We accept payments from all major credit/debit cards such as Visa, MasterCard, American Express, Discover and JCB. You can also complete your purchase using Apple Pay, PayPal and Amazon payments. We currently do not accept Bill Me Later, C.O.D or checks.

Currently we only accept one form of payment.